If you suspect that your Altus Brands product is defective please contact our Customer Service Department at firstname.lastname@example.org or (800)-891-3660.
All Benchmaster USA products carry a Lifetime Warranty on materials and workmanship. ITEMS EXCLUDED FROM THE WARRANTY include: all leather and ballistic nylon straps, pouches or bags as regular wear and tear will eventually damage these items. If you feel these items suffer from a defect of the material or workmanship please contact customer service and provide a full description of the defect.
Not only do we offer the highest quality products and back them with the industry’s longest, most inclusive Warranty, if you should need to return your Benchmaster USA product for any reason, we make it easy. All you have to do is simply call customer service and obtain a Return Material Authorization (RMA) number and shipping and packaging instructions. It’s possible however, that our technicians can solve the problem over the phone or send you a replacement part that you can easily install. If not, you will be given instructions on how to return your unit. Because of our high quality and low return rate, repairs usually have a turnaround time of less than 72 hours.
For products purchased outside of the United States contact the place of purchase regarding return policies for defective product.